Entrevistas design de serviços

http://www.aiga.org/content.cfm/answering-the-call-to-service-design-an-interview-with-phi-hong-d-ha

http://www.designingforinteraction.com/evenson.html

http://www.choosenick.com/?action=view&url=trans-atlantic-service-design-thinking-an-interview-with-jeff-howard-of-design-for-service